Cancellation & Refund Policy
Last updated: 4 September 2026
This policy explains how cancellations and refunds work for payments made to Thanal Society, including the monthly subscription, tier top-ups and the member corpus.
1. Nature of payments
Payments to Thanal Society are contributions to a member welfare corpus — they are not the purchase of goods or services. The way a payment can be cancelled or refunded depends on its type, as set out below and in the Society's Bye-Laws.
2. Admission fee
The one-time admission fee of ₹1,000 is non-refundable.
3. Monthly subscription & tier top-ups
- The ₹100 monthly subscription and any one-time tier-upgrade top-up are credited to your corpus.
- Once credited, these amounts are refundable only as part of your corpus — that is, as principal without interest — when your membership ceases (on retirement, resignation or as provided in the Bye-Laws). They are not separately cancellable after the corpus is credited.
- The corpus can never exceed ₹30,000; any amount that would exceed the ceiling is not collected.
4. Failed, duplicate or erroneous transactions
If you are charged due to a failed, duplicate or erroneous online transaction (for example, money is debited but the contribution is not credited to your corpus), the amount will be refunded to the original payment source within 5–7 working days of the issue being confirmed. Please contact us with your membership number and transaction details.
5. Cancelling AutoPay (e-NACH mandate)
- You may cancel your e-NACH AutoPay mandate at any time — from the member portal or through your bank. Cancellation stops future automatic debits.
- Cancelling AutoPay does not by itself end your membership; the monthly subscription then becomes payable by other means, failing which the Bye-Law provisions on arrears apply.
6. Corpus refund on cessation
On cessation of membership, the refundable corpus (principal, no interest) is settled to the member — or, in the event of death, to the registered nominee — in accordance with the Bye-Laws. Forfeiture applies only in the cases the Bye-Laws specify.
7. How to request a refund
Email thanaluboa@gmail.com or call +91 9747773220 with your membership number and details. We aim to acknowledge refund requests within 3 working days.